Privacy Policy – Time Is Key

Last updated: 10/02/2025

At Time Is Key, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book experiences, or interact with us.

1. Information We Collect

• Personal Information: name, email, phone number, address, payment details (processed securely by our booking/payment providers), booking details, waiver signatures.
• Automatically Collected Data: IP address, browser type, pages visited, referral links, cookies, and analytics data.
• Third-Party Data: information received from booking platforms, review sites, or partners.

2. How We Use Information

• Confirm and manage bookings.
• Send confirmations, reminders, and updates.
• Provide customer support.
• Send marketing or promotional messages (with your consent).
• Analyse website and service performance.
• Ensure safety and comply with legal requirements.

3. SMS and A2P Messaging

By providing your phone number, you consent to receive SMS/text messages from us for booking confirmations, reminders, and promotional purposes.

You can opt out of promotional SMS at any time by replying STOP.

Transactional messages (e.g., booking confirmations, day-of updates) are not affected by opting out of promotions.

All SMS communications comply with A2P registration and carrier rules.

4. Sharing of Information

• Service providers (payment processors, booking platforms, email/SMS providers, analytics providers).
• Legal authorities if required by law.
• Successors in case of merger, acquisition, or business transfer.

5. Cookies and Tracking

We use cookies to personalise experiences, track usage, and improve services. You can disable cookies in your browser, but some features may not function properly.

6. Data Retention

We retain data as long as necessary to provide services and comply with legal obligations.

7. Your Rights

You may request access, correction, or deletion of your personal information. To exercise rights, contact us at escape.timeiskey@gmail.com.

8. Security

We implement safeguards to protect personal data, but no online system can guarantee 100% security.

9. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If discovered, such data will be deleted.

10. Changes to Privacy Policy

We may update this Privacy Policy at any time. Updates are effective when posted.

11. Contact Us