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Frequently Asked Questions

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Frequently Asked Questions

What is an escape room?
An escape room is where a group of people get “locked” in a room for a specified amount of time and have to solve puzzles and complete challenges to escape. Players (“escapees”) have a story explained to them and rooms are designed to support this story line (as though escapees are characters in the scenario).
Our game play is 75 minutes long, but if you’re smart cookies, or experienced escapees, you may escape faster! We also have 15 minutes before game play for “briefing” (explaining the story, giving instructions, etc), toilet stops, etc. At the conclusion of your experience, you have the opportunity to take a team photo and write your name on our sign wall. So in total, allow approximately an hour and forty minutes for your experience.

Well, fear and difficulty are highly subjective! So what you may find difficult and/or terrifying, others may not. To make it easier to determine, there are difficulty ratings and parental advice listed alongside each room’s booking calendar. These are given as a guideline. For more information you can email timeiskeyask@gmail.com or call on 0412 979 400.

The age minimum requirement varies from room to room. Please see the room details/booking calendar on this website for more information. NOTE: Any participants under the age of 12 require a parent/guardian over the age of 16 in the room with them. Any participants under the age of 16 must have a parent/guardian over the age of 18 on premises for the duration of the activity.
Regardless of what time you arrive, your session will end at the scheduled time to allow for the next group of customers. So please be punctual to ensure you can enjoy the full experience! NOTE: Refunds will not be given based on lateness, as our refund policy requires 24 hours warning.

Behind The Scenes Of The Mystery