The age minimum requirement varies from room to room. Please see the room details/booking calendar on this website for more information. NOTE: Any participants under the age of 12 require a parent/guardian over the age of 16 in the room with them. Any participants under the age of 16 must have a parent/guardian over the age of 18 on premises for the duration of the activity.

Our game play is 75 minutes long, but if you're smart cookies, or experienced escapees, you may escape faster! We also have 15 minutes before game play for "briefing" (explaining the story, giving instructions, etc), toilet stops, etc. At the conclusion of your experience, you have the opportunity to take a team photo and write your name on our sign wall. So in total, allow approximately an hour and forty minutes for your experience.

Well, fear and difficulty are highly subjective! So what you may find difficult and/or terrifying, others may not. To make it easier to determine, there are difficulty ratings and parental advice listed alongside each room's booking calendar. These are given as a guideline. For more information you can email timeiskeyask@gmail.com or call on 0412 979 400.

Just you and your team! If you wear glasses, we do recommend those as well.

Yes, as long as the total number of people doesn't exceed 6. NOTE: additional players will pay upon arrival.

Regardless of what time you arrive, your session will end at the scheduled time to allow for the next group of customers. So please be punctual to ensure you can enjoy the full experience! NOTE: Refunds will not be given based on lateness, as our refund policy requires 24 hours warning.

We don't provide food and drinks at this time. Any bought with you will not be permitted inside the escape room.ed inside the escape room.nt

Phones and personal belongings will be placed in lockers before entering the escape room. This is pretty standard, and allows us a level of security in knowing our trade secrets aren't being broadcast!! If there are any concerns around this, please talk to your game master (team member on duty) during your briefing.

We have parking on site. In addition, we're located down the road from Heatherdale Station, and close to Eastland Shopping Centre. NOTE: If taking public transport, please look up travel times to ensure punctual arrival. We're right across the road from Heatherdale Reserve. Once you turn into 107-113 Heatherdale Road, head down past the red fences. We're located in the second half of the premises. You'll see our logo (a scary looking house) at the top of our building.

Head to the booking calendar on this website. Alternatively, you can contact 0412 979 400 (note: bookings must be paid for in advance, so phone bookings may require credit card details being given over the phone). Select a time that works for you, select the number of players, enter your details and make payment via PayPal or credit card. How much does it cost? 2 players: $120 ($60 per player) 3 players: $150 ($50 per player) 4 players: $192 ($48 per player) 5 players: $230 ($46 per player) 6 players: $270 ($45 per player)

Yes, to ensure we're staffed appropriately. Sessions must be booked at least three hours in advance.

No. For safety reasons, we don't lock you in. Players are able to leave the room at any time if needed.

No-our refund policy requires 24 hours notice.

Give us a call on 0412 979 400. NOTE: Please ensure at least 24 hours notice for booking changes. We staff based on bookings, and less than 24 hours notice may be considered as a "no show", with no refund available.

Absolutely! For larger bookings we can book out multiple rooms simultaneously. Please call 0412 979 400, email timeiskeyask@gmail.com or contact us via the website contact form.

For players with hearing impairment, let us know in advance (eg at time of booking) and we can arrange any necessary adjustments. For players with mobility issues, our rooms are located up a flight of stairs. Give us a call on 0412 979 400 or email timeiskeyask@gmail.com for more info. For any other questions/concerns, contact us on the methods listed above and we can discuss in more detail, appropriate to your team's situation.